To return or exchange a product purchased on the Blauer shop, you must complete the online Return Procedure. The right of withdrawal is within 14 working days from receipt of the product.
To make the return or exchange we suggest you use the original packaging - specially prepared - in which you received the product. If you are a registered user
- complete the Online Return Procedure by logging into your account and clicking on "My orders". Click on the button "Make a Return" which is next to your order number, and follow the instructions on the screen until the return is correctly registered.
- follow the instructions displayed until the return is correctly registered;
- print the Return Form, and insert it inside the package. On the Return Form, circle your preferred option ("Return", "Refund" etc.). Non-registered users:
Click on the following link and enter your order number and the postal code of your shipping address: https://www.blauerusa.com/eshop/orderview/action/trackAnOrder/
The page with the details of your order will be displayed: click on the "Refund product" button at the top of the page and follow the instructions until your return is correctly registered.
Print the Return Form and put it inside the package. Please note
: Returned products must not have been worn and washed or altered in any way.