FAQ



Products

To help you choose the right size, an accurate Size Guide specific to each product is available in the online shop. It is essential to consult it - you can find it by clicking on the "Size Chart " button inside the product page - and compare the measurements of the garment with your own.
For Blauer USA, the topic of sustainability is increasingly central. In Blauer's collections, outerwear is offered using both technical fabrics and eco-friendly and sustainable padding. These include REPREVE, a sustainable fiber made from recycled plastic bottles; SORONA, an eco-sustainable down-effect wadding that offers fit, durability, insulation, and fast drying; and finally CASH LAB, a Made in Italy padding made from 50% recycled cashmere and 50% recycled plastic bottles. Подробнее
The Blauer USA product code can be found on the labels inside the garment. It is an alphanumeric code usually placed on the black labels with the washing instructions.

Returns

To return or exchange a product purchased on the Blauer shop, you must complete the online Return Procedure. The right of withdrawal is within 14 working days from receipt of the product.
To make the return or exchange we suggest you use the original packaging - specially prepared - in which you received the product.

If you are a registered user:

- complete the Online Return Procedure by logging into your account and clicking on "My orders". Click on the button "Make a Return" which is next to your order number, and follow the instructions on the screen until the return is correctly registered.
- follow the instructions displayed until the return is correctly registered;
- print the Return Form, and insert it inside the package. On the Return Form, circle your preferred option ("Return", "Refund" etc.).


Non-registered users:

Click on the following link and enter your order number and the postal code of your shipping address: https://www.blauerusa.com/eshop/orderview/action/trackAnOrder/

The page with the details of your order will be displayed: click on the "Refund product" button at the top of the page and follow the instructions until your return is correctly registered.

Print the Return Form and put it inside the package.

Please note: Returned products must not have been worn and washed or altered in any way.
To request a product exchange you must first complete the RETURN process in all its steps; in addition, you must circle the "Change Product" option on the Return Form, entering the details of the product you wish to have replaced.
You can make your return within 14 days from the date of delivery and be fully refunded.

If you are a registered user:

- complete the Online Return Procedure by logging into your account and clicking on "My orders". Click on "Make a Return" which is next to your order number and follow the instructions until your return is registered correctly.
- follow the instructions displayed until the return is correctly registered;
- print the Return Form, and insert it inside the package. On the Return Form, circle the option "Refund";
- send your return to the following address:

MT3 NETWORK SRL
Via Mestrino, 47/L 35010
Villafranca Padovana (Fr. Ronchi)
Padua (Italy)

Non-registered users:

Click on the following link and enter your order number and the postal code of your shipping address: https://www.blauerusa.com/eshop/orderview/action/trackAnOrder/
You will see the page with the details of your order: click on the "Refund product" button at the top of the page and follow the instructions until your return is correctly registered.
Print the Return Form and insert it inside the package;
Send your return to the following address:

MT3 NETWORK SRL
Via Mestrino,
47/L 35010 V
Villafranca Padovana (Fr. Ronchi)
Padua (Italy)
The refund will be made no later than 14 days from the date of acceptance of the return at our warehouse. The timing of the refund varies depending on the method of payment used and specifically:

Credit card: the technical time to obtain the refund depends on the credit institution that issued your card. Paypal: the refund will be made directly to your Paypal account and will be visible in about a couple of days. Paypal itself will send a communication stating the refund.
The cost of returning the product to our warehouse, whether by courier or postal service, is the sole responsibility of the customer. We recommend that you choose a method with tracking in order to guarantee the security of your return. The shipping of the new product will be borne by Blauer.
If you have received a product that differs from the one you ordered, please contact Customer Service and we will provide you with an appropriate solution.

Payments

On our e-commerce store, you can use: all major credit cards, PayPal, Amazon Pay, and Apple Pay, iDeal. If you experience trouble paying with Credit Card method, we suggest you to try the Paypal method, which accepts different kinds of Credit Cards even if you don't own a Paypal account.

Shipping

This is a charge that varies between countries and unfortunately we are unable to provide estimates. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before you order.

The customs clearance process can cause delays to the delivery of your goods and we recommend factoring this in when placing an order. If you wish to dispute any charges we must be informed of this within 14 days of the date of purchase.
You can track your order via this Order Tracking page. Enter your order number and the postcode of your shipping address.
Log in to your account and click on "My Orders". Select the order number to view the order details.
The cost is shown within the checkout process once the destination country has been selected and before payment is made. To access the detailed costs per country, please refer to the table in the help section.
Depending on the zone, a FLAT rate is applied, independent of the number of products ordered. To consult the details, see the table in the help section
Below are the delivery times in Italy and Europe:

STANDARD shipping: within 3-4 working days.
EXPRESS shipping: within 2 working days.

Shipments to the rest of the world take approximately 4-5 working days (excluding any customs clearance delays). Express delivery is available for most locations. If available, the option is presented at checkout.

Orders

By subscribing to the Blauer Newsletter you will receive a welcome coupon for your first order. Thanks to the subscription, you will be kept up-to-date on special initiatives and private sales.
Once you have placed your order, you will receive:

- a first "Order Confirmation" email with all the details of the products purchased with the order number;
- a second "Shipping Confirmation" email.

In this email you will find the tracking of your order.

My Account

From this page https://www.blauerusa.com/eshop/register/ you can create a new account. Once you have created your account, you will be able to access all the details of your orders and contact our customer service team for personalized service.
To access your account, visit the Login page https://www.blauerusa.com/eshop/register/ and enter your EMAIL address and PASSWORD to log in.
If you have lost your password, you can create a new one by entering the email address you used to register here