Blauer eshop - Blauer eshop

For both exchanges and returns, items must be returned within 14 days of delivery.

Exchange / return conditions

Items:
✔ must not have been worn, washed or altered in any way;
✔ must have all their original tags attached;
✔ must be in their original packaging;
✔ must be registered through the online Exchange / Return procedure;
✔ must be returned in the same parcel, if they belong to the same order.

➔ Exchanges are available for colour / size variants of the item originally purchased.

The following items cannot be returned or exchanged:

✘ items received following an exchange;
✘ items purchased with a Gift Card.

REQUEST AN EXCHANGE REQUEST A RETURN FAQ

To ship your return, you can use our pre-filled return label, generated when you complete your online return request.
For returns with a refund, shipping costs will be deducted from the refund amount.

Exchanges

If you wish to exchange an item, please follow the steps below:

STEP 01

FILL-IN THE FORM

Open the online Exchange procedure by logging in into your account area and clicking on "My orders" section. If you placed a guest order, you can request an item exchange by entering your order and zip code on the tracking page.
STEP 02

CHOOSE A NEW ITEM

Choose the item you want to exchange and select a reason why. Next you can add the new product you would like to exchange it for. Once the exchange request has been accepted, please return your item as indicated in step 3 of the return process.
STEP 03

RETURN THE PARCEL

Print the Exchange Form you can download from the Return panel and insert it inside the parcel.

You can use our pre-filled return shipping label, we will cover the return shipping and subsequent shipping.
Please note, however, that items received following an exchange cannot be returned or exchanged a second time.
STEP 04

NEW ITEM SHIPMENT

Your exchange will be sent out at our costs after the warehouse has received your parcel and carried out the quality check of the returned items.

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Returns

If you wish to return an item, please follow the steps below:

STEP 01

FILL-IN
THE FORM

Open the online Return procedure by logging in into your account area and clicking on "My orders" section. If you placed a guest order, you can request a return by entering your order code and postcode on the tracking page.
STEP 02

CHOOSE THE ITEM TO RETURN

Choose the item you want to return and select a reason why. Once the return request has been accepted, please return your item as indicated in step 3 of the return process.
STEP 03

RETURN THE PARCEL

Print the Return Form you can download from the Return panel and insert it inside the parcel.
STEP 04

REFUND CONFIRMATION

We’ll send you a refund confirmation email once we have received your return in good condition.
If you used our pre-filled return shipping label, please note that the shipping cost will be deducted from the refund amount. You can view the shipping costs in the Returns - Returns shipping expenses in the website Help Area.

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Your exchange / return request may be rejected if:

✘ it was registered more than 14 days after delivery;
✘ the parcel was shipped more than 14 days after the request;
✘ the item has been worn, washed or altered;
✘ the original tags or packaging are missing;
✘ the exchange / return was not registered through the online procedure;
✘ the item had already been received through an exchange;
✘ the item was purchased with a Gift Card.

Related faqs

What is your Return Policy?

Items can be returned within 14 days of delivery.
Returns should be unworn, unwashed and unaltered. Returned products must have all the original labels attached and remain in their original packaging.
It is mandatory to complete the online Return Process to register your return on our system.

Conditions for returning fragrances:
- the product must be unopened and returned in its original packaging (inside plastic film);
- If returning a product due to a defect or damage in transit, the customer must check that the hermetic seal on the bottle is intact (if not, please contact our Customer Service by telephone or by email via the Contact page).

The company is not liable for any lack and / or inattention of the final user in the filling of the return format or for damages attributable to the courier.

Please note that items received via an exchange cannot be returned or exchanged a second time.
Please also note that items purchased using a Gift Card are not eligible for return or refund.

Please note that items received via an exchange cannot be returned or exchanged a second time.

How do I ship my exchange / return?

Complete the online Exchange / Return procedure by logging in into your account area and clicking on "My orders" or, in case you placed a guest order, by entering your order code and postcode on the tracking page.

Follow the instructions on the Exchange /return panel, then print the Return form and insert it inside the package.

Do I have to pay for my exchange / return shipment?

The cost of shipping the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.

In case of product change requests, Blauer online store will pay to ship the new product/s to you, as soon as your return will have been received and processed by our warehouse.

In case of returning product/s to refund, depending on the shipping Country, you may be able to download a pre-filled return label in the Return panel.
If you decide to use it, please note that the shipping cost will be deducted from the refund amount. You can view the shipping costs in the Returns - Returns shipping expenses in the website Help Area.
You can find the instructions for pickup or delivery of the return by courier in the section Refunds - How to request a refund section in the website Help Area.

Can I use my own return service?

Yes, you can independently create and use a waybill with any courier of your choice.
If this is the case, no return shipping costs will be charged to you at the time of refund as you will have already provided independently for the shipping of your return.
We recommend using a courier that provides a fully tracked service.

When will I receive the refund for my return?

The refund will be issued within 15 days following the quality checks carried out on the returns.
Please note: if you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement.

Please note that Blauer online store operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.